Crucial Conversations for Accountability
Course Description
- Are you reluctant to address poor performance or bad behavior because doing so might seem critical and could affect your reputation?
- Have you ever had a colleague fail to deliver on a promise? Do they often say they’ll deliver by a certain date and then don’t?
- Have you ever seen your team reach agreement during a meeting, and then later see team members express concern and frustration with the meeting’s outcome?
Building on the skills taught in Crucial Conversations for Mastering Dialogue, Crucial Accountability teaches a step-by-step process for identifying and resolving performance gaps, strengthening accountability, eliminating inconsistency, and reducing resentment. To enroll in the course, you must first take Crucial Conversations for Mastering Dialogue as a prerequisite.
Learning Outcomes
- Hold anyone accountable: Speak up no matter the person's power, position, or temperament.
- Manage performance: Get positive results and maintain good relationships.
- Motivate others without force: Permanently resolve problems by clarifying natural consequences.
- Manage projects without taking over: Help others avoid excuses, keep projects on track, and resolve performance barriers.
- Improve performance: Agree on a plan, follow up, engage in good reporting practices, and manage new expectations.
Who Should Attend
To enroll in the course, you must first take Crucial Conversations for Mastering Dialogue as a prerequisite.
Cost
$180
Upcoming Sessions
- Virtual: April 15th, 16th, and 17th, 2025, from 1pm - 3:30pm each day, via Zoom